Privacy Policy

To provide and improve our services, including responding to enquiries, preparing quotes, processing orders, and coordinating delivery.

To communicate with you regarding orders, support, service updates, and marketing where consent applies.

To comply with legal, tax, accounting, or regulatory obligations.

To prevent fraud, enforce our terms, and protect our rights.

For internal analytics, service improvement, and market research.

We do not sell your personal information.

We may share information with service providers such as payment processors, couriers, hosting providers, and marketing tools, all subject to confidentiality obligations.

We may disclose information where required by law or to regulators and law enforcement where legally necessary.

Information may also be shared with business partners or affiliates where appropriate safeguards are in place.

We do not transfer personal information outside South Africa unless necessary, and only with appropriate protections under POPIA.

When you submit an enquiry, BrandDash may create a linked customer profile and issue a secure Client Zone tracking link so you can follow updates without registering for a separate account.

Tracking links are treated as bearer credentials. We store hashed token records rather than full reusable token values in our database, and access to customer-safe enquiry data is scoped through server-side validation.

We may record access timing, link issuance, revocation, regeneration, and related security events to protect customer accounts, prevent misuse, and support service operations.

Our website uses cookies and similar technologies to improve functionality and analyse usage.

This may include essential cookies for site operation, analytics cookies for site performance, and marketing cookies where consent is provided.

You can manage cookie preferences through your browser settings or any site-level consent tools we provide.

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration.

This includes role-restricted staff access, server-side validation for sensitive customer portal operations, and security controls around quote files, artwork uploads, and tracking tokens.

While we take security seriously, no method of internet transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations.

Order and quote data is typically retained for accounting and tax purposes.

Artwork and related images supplied for production may remain active for up to 6 months from the last order or reorder date, and may then be moved to archive storage for up to 12 additional months, subject to manual extension or longer retention where legally or operationally necessary.

Marketing consent data is retained until you unsubscribe or withdraw consent.

Our website and services are not directed at children under 18, and we do not knowingly collect personal information from children.

We may update this policy from time to time. Any changes will be posted on this page together with the updated revision date.