Privacy Policy
Last Updated: February 2026 — BrandDash (Pty) Ltd
BrandDash (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website www.branddash.co.za, interact with our services, or engage with us as a customer or visitor.
We act as the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA), South Africa's data protection law. We are committed to processing personal information lawfully, transparently, and in accordance with POPIA's eight conditions for the lawful processing of personal information, as well as your rights as a data subject.
Information We Collect
Contact and identification
Name, surname, email address, phone number, physical address, company name, and job title.
Technical and usage
IP address, browser type, device information, pages visited, time/date of access, referring site, and cookies.
Business-related
Details provided in quote requests, orders, inquiries, or account registrations (e.g., branding requirements, design files, payment details).
Marketing preferences
Consent for newsletters, promotions, or updates.
How We Use Your Information
To provide and improve our services (e.g., responding to inquiries, processing quotes/orders, delivering manufacturing solutions).
To communicate with you (e.g., order updates, support, newsletters — with consent).
To comply with legal obligations (e.g., tax, accounting, or regulatory requirements).
To prevent fraud, enforce our terms, or protect our rights.
For internal business purposes (e.g., analytics, service improvements, market research).
Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers (payment processors, couriers, IT/hosting, marketing tools) bound by confidentiality.
- Third parties where required by law (regulators, law enforcement).
- Business partners or affiliates with appropriate safeguards.
We do not transfer personal information outside South Africa unless necessary (e.g., cloud hosting), ensuring adequate protections under POPIA.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyse usage:
• Essential cookies (necessary for site operation).
• Performance/analytics cookies (e.g., Google Analytics).
• Marketing cookies (with consent).
You can manage preferences via our cookie banner or browser settings.
Data Security
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations:
• Order/quote data: Typically 7 years for accounting/tax.
• Marketing consent: Retained until you unsubscribe/withdraw.
Your Rights as a Data Subject
Under POPIA, you have the right to:
Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us / Information Officer
Information Officer
Warwick Smith-Chandler (or representative)
hello@branddash.co.za
Phone
010 448 7990
Information Regulator (SA)
inforeg@justice.gov.za
https://inforegulator.org.za